Introduction
- 36 hours per week
- Start: 13 April 2026
- End: 30 September 2026
- Extension is possible.
- Hybrid way of work: at least 3 days/week (Tuesday and Friday are mandatory).
- Open to flexible working hours to collaborate with global teams.
- ZZP is allowed.
- Relocation is not possible.
Function
ABN AMRO Clearing is a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market. Our core service offerings consist of execution, clearing, financing, stock borrowing and lending, settlement and custody. Today we clear and finance over 16 million trades per day and cover 90 of the world’s leading exchanges across Europe, the Americas and Asia Pacific. Our international network provides comprehensive market access to exchange-listed instruments such as stocks, futures and options. It also covers non-exchange-listed investment instruments and alternative products including bonds, OTC derivatives, warrants, forex, forwards, and energy and commodities. ABN AMRO Clearing consistently ranks among the top three clearers in every time zone, based on turnover and market share.
The role of the IT Change & (Backup) Incident Manager is within the Center of Excellence (CoE) IT Control & Service Management which is part of our (IT) 1Global organization.
As IT Change Manager, you are the point of contact within IT C&SM for everything related to the implementation of IT changes in our Clearing application and infrastructure environment.
As (Backup) Incident Manager you will manage and coordinate the resolution of (major) IT incidents in rotation with the Primary Incident Manager.
You are passionate, driven and know how to connect with the organization.
You work together with a wide range of stakeholders, both internal and external. You do this also in close collaboration with IT colleagues in the other regions we are located in (AP and US).
With the following results (SMART)
As IT Change Manager you will be overall responsible for guiding the process to implement the IT Changes in the application and infrastructure in a controlled way.
As (Backup) Incident Manager you will manage and coordinate the resolution of (major) IT incidents in rotation with the Incident Mngr.
Job Responsibilities:
In your IT Change Manager role you:
– prepare and chair the weekly CAB (Change Advisory Board) meetings.
In scope of the CAB you:
– perform due diligence to ensure that every change is complete, approved, and properly validated before it is included in the CAB process or communicated
– verify that all required evidence, reviews, and approvals are in place to confirm the change is truly ready
– complete the approval process for all reviewed changes
– create CAB meeting minutes
– close the changes
– will also prepare and share the weekly FCS (Forward Change Schedule) meetings in which all changes that are planned for the coming weekend will be discussed
actively challenge requesters for IT Change to upload the mandatory evidence in ServiceNow
– collaborate with your Change Manager counterparts in AP and US region
In your (Backup) IT Incident Manager role:
– You organize and chair major incident calls.
This entails i.e.:
– Setting up the call and chats
– Add all relevant stakeholders to the call
– Drive the solution of the major incident
– Update relevant stakeholders on the progress of the resolution of the incident
– Closing the incident including initiation of the PIR (Post Incident Resolution) process
Overall:
Contribute to internal and external audits by closing gaps and collecting evidence on both areas
Requirements
Job Requirements:
Bachelor’s / master’s degree or equivalent degree/experience.
At least 7 years of working experience in an IT Service Management environment.
Minimum of 3 years’ experience in an IT Change Manager role
Minimum of 1-3 years’ experience in an IT Incident Manager role
Certifications:
ITIL v3/4 Practitioner => required
CISM (Certified Information Security Manager) = preferred
Experience with other ITIL Mngt processes (IT Asset Mngt, IT Problem Mngt, …) is a plus.
Experience working in a regulated and/or financial and/or IT industry preferred.
ServiceNow experience => required
Key Competencies:
As we are a global company, global collaboration and communication is key (incidentally also outside EU business hours).
A key requirement for this role is that you do your work in a structured and accurate manner.
Familiarity of IT best practices, particularly in the financial services industry.
Knowledge of information management and of IT systems, processes, and regulations.
Your nature is to take the lead and act in the driver’s seat, not waiting until others tell you what to do.
Excellent oral and written communication skills.
Ability to effectively communicate with all levels of an organization, including senior mngt/stakeholders.
Strong attention to detail & documentation required.
Strong interpersonal skills.
Familiarity with Atlassian Products (Jira, Confluence) is a plus.
Information
Jobs A2Z-CM +31(0)20-3337629
Application
Jobs A2Z-CM +31(0)20-3337629