Introduction
Start: ASAP
End: 31/07/2026
36 hours a week
ZZP: Yes
Fluency in Dutch is a must for this role.
Function
Experienced BD/BA for User Management & Contract Management. Is there a sharp analyst in you? Are you a team player and do you think that financial services can be more personal and, above all, easier and safer? Do you get excited about writing requirements and looking for the best solution to make our processes, products and services more secure, that help improve the customer journey? Then we are looking for you for the role of Business Analyst, or also called Requirements Engineer!
As a Business analyst, you will be part of the team that designs, build and manage all the user management and contract management front-end web services. Hopefully later also for ABN AMRO app. You will work for the business Product Owner and Lead Product Owner.
You are proactively in conversation with stakeholders and perform customer validations to find out how a process like user management works best digitally. You are a star in working out these processes in a structured way. You organize workshops to find out requirements, consult with the architect for the solutions and make a clear overview of systems and resources that we touch and need. You know how to document and explain the processes in such a way that our Product Owners and developers in the teams can get started immediately. In short: with your analytical brainpower as a basis, you know how to convert complex information into practical solutions.
With the following results (SMART)
• Create, maintain, share, and gather clear business requirements
• Manage knowledge by creating and updating content in Confluence
• Update the portfolio using Azure Boards and Jira Align
• Analyse usage trends and performance of our service connections, alongside other relevant monitoring activities
• Facilitate internal communication and clarify which services we consume or plan to consume
• Track internal and external trends and improvement opportunities, leading to concrete proposals for team backlogs
• Define and elaborate business value for team initiatives
• Participate in and organise design thinking activities with the teams
Requirements
• Completed education at HBO/WO level and at least five years of experience in a digital environment
• Documented experience as a Requirements Engineer or Business Analyst
• Proven knowledge and experience with digital identification and authentication services in a corporate setting
• Strong analytical skills, including experience in process modelling, defining business value, writing user stories (supported by tools like Visio or Draw.io), and documenting process flows
• Proficient in capturing and documenting customer needs using methods such as workshops and customer research
• Quick to learn, results-oriented, and able to work independently
• Excellent communication skills, able to ask precise questions and effectively explain business concepts to technical audiences across the organisation
• Capable of handling confidential (customer) data with care
• Detail-oriented, accurate, and able to provide developers with thorough solution descriptions
• Flexible, with the ability to switch easily between different topics
• Self-reflective, actively and openly working on personal development
• Strong command of both written and spoken English
Information
Priya Jha +31(0)20-3337629
Application
Priya Jha +31(0)20-3337629