{"id":12722,"date":"2026-09-10T00:00:00","date_gmt":"2026-09-10T00:00:00","guid":{"rendered":"https:\/\/www.a2z-cm.com\/topdesk-engineer-beheerder\/"},"modified":"2026-09-10T12:03:03","modified_gmt":"2026-09-10T12:03:03","slug":"senior-topdesk-engineer-beheerder","status":"publish","type":"post","link":"https:\/\/www.a2z-cm.com\/nl\/senior-topdesk-engineer-beheerder\/","title":{"rendered":"Senior TOPdesk Engineer &amp; Beheerder"},"content":{"rendered":"<h4 class=\"cx_h4 cx2_introduction\">Introduction<\/h4>\n<div class=\"cx2_introduction\"><ul> <li>40 uur per week<\/li> <li>Startdatum: zo snel mogelijk<\/li> <li>Hybride werken<\/li> <li>ZZP toegestaan<\/li> <li>Een goede beheersing van de Nederlandse taal is vereist.<\/li> <li>Relocation is not possible.<\/li> <\/ul><\/div>\n\r\n<!--more-->\r\n\r\n<h4 class=\"cx_h4 cx2_function\">Function<\/h4>\n<div class=\"cx2_function\"><p><strong>Doel van de functie<\/strong><\/p> <p>De TOPdesk Engineer &amp; Beheerder is verantwoordelijk voor het functioneel en technisch beheren, optimaliseren en doorontwikkelen van TOPdesk als h&eacute;t centrale ITSMplatform.<\/p> <p>De functie draagt bij aan stabiele ITdienstverlening, procesvolwassenheid en automatisering, en zorgt dat TOPdesk maximaal aansluit op de behoeften van IT, business en leveranciers.<\/p> <p><strong>Resultaatgebieden &amp; kerntaken<\/strong><\/p> <p><strong>1. Beheer &amp; continu&iuml;teit<\/strong><br>&#8211; Functioneel en technisch beheer van TOPdesk<br>&#8211; Inrichten, onderhouden en optimaliseren van: incident, request, change en problemmanagement. Selfserviceportalen en formulieren. Categorie&euml;n, SLA&rsquo;s, operatorgroepen en autorisaties.<br>&#8211; Bewaken van beschikbaarheid, performance en datakwaliteit<br>&#8211;&nbsp; Afstemming met leveranciers (o.a. applicatie en integratiepartners)<\/p> <p><strong>2. Procesondersteuning &amp; ITSMvolwassenheid<\/strong><br>&#8211; Vertalen van ITSMprocessen (ITILgericht) naar werkbare inrichting in TOPdesk<br>&#8211; Ondersteunen van proces owners bij: uniformering en standaardisatie. Naleving van processen. Verbeterinitiatieven.<br>&#8211; Signaleren van knelpunten in processen en tooling<br>&#8211; Borgen van eenduidige werkwijzen binnen IT en ketenpartners<\/p> <p><strong>3. Doorontwikkeling &amp; automatisering<\/strong><br>&#8211; Ontwerpen en implementeren van verbeteringen en nieuwe functionaliteiten<br>&#8211; Inzetten van automatisering: acties, triggers en events. Workflowoptimalisatie. Selfservice &amp; firsttimeright.<br>&#8211; Opzetten en beheren van integraties (bijv. IAM, monitoring, email, overige ITtools)<br>&#8211; Testen, documenteren en begeleiden van wijzigingen<\/p> <p><strong>4. Rapportages &amp; sturing<\/strong><br>&#8211; Opzetten en onderhouden van dashboards en rapportages<br>&#8211; Inzicht geven in: volumes, doorlooptijden en SLA&rsquo;s. Kwaliteit van dienstverlening. Verbetermogelijkheden.<br>&#8211; Ondersteunen van ITsturing en continue verbetering<\/p> <p><strong>5. Samenwerking &amp; communicatie<\/strong><br>&#8211; Schakelpunt tussen: ITSM processen, Servicedesk \/ supportteams en Engineering, Platform en leveranciers.<br>&#8211; Ondersteunen en trainen van gebruikers en key users<br>&#8211; Documenteren van inrichting, afspraken en werkwijzen<\/p> <p><strong>Verantwoordelijkheden<\/strong><br>&#8211; Correcte werking en toekomstbestendigheid van TOPdesk<br>&#8211; Kwaliteit en consistentie van ITSM processen in tooling<br>&#8211; Bijdrage aan &ldquo;get the basics right&rdquo; binnen IT<br>&#8211; Structurele verbetering van de gebruikerservaring<\/p><\/div>\n\r\n<h4 class=\"cx_h4 cx2_requirements\">Requirements<\/h4>\n<div class=\"cx2_requirements\"><p><strong>Kennis &amp; ervaring<\/strong><br>&#8211; HBO werk en denkniveau<br>&#8211; Aantoonbare ervaring met TOPdesk beheer\/inrichting<br>&#8211; Kennis van ITSM \/ ITIL processen<br>&#8211; Ervaring met SaaS applicaties en integraties<br>&#8211; Affiniteit met automatisering, data en rapportages<br>&#8211; Ervaring in complexe organisaties is een pr&eacute;<br>&#8211; Affiniteit met AI<\/p> <p><strong>Competenties<\/strong><br>&#8211; Jij hebt het Jumbo DNA: samen, ondernemen &amp; winnen<br>&#8211; Jij stelt klanttevredenheid centraal<br>&#8211; Je bent flexibel en doelgericht<br>&#8211; Je werkt graag samen met collega&rsquo;s<\/p><\/div>\n\r\n\r\n<h4 class=\"cx_h4 cx2_information\">Information<\/h4>\n<div class=\"cx2_information\"><p>Jobs A2Z-CM +31(0)20-3337629<\/p><\/div>\n\r\n<h4 class=\"cx_h4 cx2_application\">Application<\/h4>\n<div class=\"cx2_application\"><p>Jobs A2Z-CM +31(0)20-3337629<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"<h4 class=\"cx_h4 cx2_introduction\">Introduction<\/h4>\n<div class=\"cx2_introduction\"><ul> <li>40 uur per week<\/li> <li>Startdatum: zo snel mogelijk<\/li> <li>Hybride werken<\/li> <li>ZZP toegestaan<\/li> <li>Een goede beheersing van de Nederlandse taal is vereist.<\/li> <li>Relocation is not possible.<\/li> <\/ul><\/div>","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[83,84,19],"tags":[85,13588],"class_list":["post-12722","post","type-post","status-publish","format-standard","hentry","category-administrator-engineer","category-application","category-publications","tag-administrator-engineer","tag-veghel","functiongroups-administrator-engineer","functions-application","sector-retail","worklocation-veghel","procedure-zzp-and-or-contracting","business-line-default","hours-per-week-31","pubid-list-17049"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Senior TOPdesk Engineer &amp; Beheerder : A2Z-CM<\/title>\n<meta name=\"description\" content=\"40 uur per week Startdatum: zo snel mogelijk Hybride werken ZZP toegestaan Een goede beheersing van de Nederlandse taal is vereist. 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