Introduction
Assignment start date 05 January 2026
Assignment end date 05 April 2026
Possible extension YES
Hours per week 36,0
Function
Assignment context and description of activities
Are you ready for a challenging role within the Grid Customer Interaction & Conversational? Together with talented colleagues, you will work on delivering seamless, personalized, and valuable interactions with customers across all digital platforms. As a Business Developer, you are responsible for optimizing interaction solutions and enhancing customer interactions using Conversational AI and Advisor-Assist technologies.
The role of Business Developer Conversational AI is a challenging position where you have the opportunity to develop new concepts, substantiate them with a business case, and effectively communicate your ideas to stakeholders? Do you have ideas on how we can further improve the digital Customer Journey for our customers? As a Business Developer within the Customer Interaction & Conversational grid, you will focus on these tasks daily and work as an internal consultant (advisory role) both within and outside the grid, collaborating with stakeholders across various departments of the bank.
This role is crucial in enhancing user interaction, promoting financial self-reliance, and increasing awareness in the digital age.
With the following results (SMART)
As a Business Developer you join the teams working on Conversational AI (including chatbots and conversational IVR). You feel at home in an agile environment and understand the work developers in the team are doing. Additionally, you have experience with the development process and are capable of translating a new feature or service concept into a practical, executable request with an estimation of business value and a high-level technical assessment of what is needed to realize it.
As a Business Developer for Digital Channels, you look ahead. You enjoy working on new innovative concepts and are able to articulate your vision and strategy for improving digital customer interaction, bringing colleagues along with your vision. You can quickly grasp complex matters and translate them into clear and convincing documentation for a wide variety of stakeholders, always backed by data and customer insights. You formulate requirements and user stories for software development. You create plans and roadmaps. You formulate hypotheses, analyze, and provide recommendations. But that’s not all—you also ensure execution. You set up experiments, oversee development, and ensure successful implementation.
Requirements
Relevant knowledge, skills, competences & desired education level
- You have approximately 5 years of work experience at a higher professional education/university level and are familiar with the Agile way of working and the SCRUM methodology. —
- preference for a more experienced candidate over a ‘junior consultant’.
- You have strong communication skills and can translate vision and customer needs into solutions.
- You have experience with digital customer contact channels or customer journey optimization.
- You have knowledge and affinity with IT development, management, and systems.
- Experience in defining requirements and analyzing business processes.
- Experience in drafting business cases.
- Experience in portfolio management and roadmap development.
Additional information - Experience with legal/compliance/ is a pre.
- Experience in finance is a pre.
Information
Michael Siep +31(0)20-3337629
Application
Michael Siep +31(0)20-3337629